Refund Policy
Last updated 27 August 2026
30 days, no questions asked. If PhoneVitals is not useful to your shop, tell us within 30 days of purchase and we refund what you paid, in full — including if you have already used some of your credits.
How to request one
Message @phonevitals on Telegram or email
hello@phonevitals.com with your order code (it looks like
PV-XXXXXX) or your licence key. You do not have to give a reason, and we will not try to
talk you out of it.
How you are paid back
Refunds are sent in USDT on the TRON (TRC-20) network to a wallet address you give us. We aim to send them within two business days. The network fee for the refund is on us.
After a refund
The licence is deactivated and its remaining credits removed. Reports already signed stay verifiable: a report you handed to a customer keeps working, because withdrawing it would harm someone who was not part of the transaction.
Payments that went wrong
If you sent the wrong amount, used the wrong network, or paid after your order expired, contact us with the transaction id. Where the funds actually reached us, we credit or refund them. Funds sent on a different network cannot be recovered by anyone, including us — please check the network before sending.
Chargebacks
Blockchain payments cannot be reversed by a bank, which is exactly why we offer this refund directly and without conditions. If you are dissatisfied, the refund is the remedy: ask, and you get it.